Frequently Asked Questions
Restorative Shampoo
Q: Is it safe for color treated hair?
A: Yes! All L’Ouest products are completely safe for every type of treated hair — whether color-treated, highlighted, keratin-treated, permed, or with extensions. Our formulas are gentle, nourishing, and never strip or damage. Instead, they work to support scalp health, enhance shine, and strengthen your hair.
Q: Will Restorative Shampoo help densify the hair?
Yes! The plant extracts that are in the shampoo help rid the scalp of DHT and other hair growth inhibitors so hair will feel denser and healthier.
Q: Can I use a regular conditioner with Restorative Shampoo?
A: While it's generally fine, many conditioners contain harsh chemicals, fillers and leave behind residue that builds up over time. Our Restorative Conditioner does the opposite. It prevents buildup, avoids harmful ingredients, and enhance the benefits of our shampoo — all while delivering a healthier, more effective conditioning experience.
Q: Will Restorative Shampoo help with hair growth?
A: Our Restorative Shampoo is ideal for healthy hair growth. By gently cleansing the scalp, removing buildup, and using plant extracts that help reduce DHT (a common hair growth inhibitor), it supports stronger and healthier regrowth over time. Many people notice their hair feels fuller, denser, and more resilient with consistent use.
Q: Is the Restorative Shampoo tested on animals?
A: No, we do not conduct animal testing. Our products are cruelty-free and made with a commitment to ethical practices.
Restorative Conditioner
Q: What makes this conditioner different than other brands?
A: Most conditioners rely on silicones and fillers, creating the illusion of smoothness. Our Restorative Conditioner uses nutrient-rich plant oils and vitamins to truly nourish your hair. It hydrates, softens, and strengthens without leaving behind buildup, so your hair feels naturally soft, shiny, and manageable — not weighed down or coated.
Q: Is this conditioner suitable for color-treated hair?
A: Yes! All L’Ouest products are completely safe for every type of treated hair — whether color-treated, highlighted, keratin-treated, permed, or with extensions. Our formulas are gentle, nourishing, and never strip or damage. Instead, they work to support scalp health, enhance shine, and strengthen your hair.
Q: Can I use other styling products after using the restorative conditioner?
A: Yes! Our Restorative Conditioner is designed to work seamlessly with your favorite styling products. It nourishes and smooths your hair without leaving residue, creating a healthy, manageable base for any additional products or styling techniques.
Q:. Can I use this conditioner if I have a sensitive scalp?
A: Absolutely! Our Restorative Conditioner is gentle enough for sensitive scalps. Formulated without harsh chemicals or heavy silicones, it soothes and nourishes hair while minimizing irritation, leaving your scalp and strands feeling healthy and comfortable.
Q: Is the Restorative Conditioner tested on animals?
A: No, we do not conduct animal testing. Our products are cruelty-free and made with a commitment to ethical practices.
Leave-In Conditioner
Q: Can this be used with other products?
A: Yes! The Leave-In Conditioner is designed to work seamlessly with other hair products. You can layer it under styling creams, serums, or heat protectants without buildup, so it enhances your hair’s health and manageability while supporting any styling routine.
Q: What does sunflower seed oil do for hair stands?
A: Sunflower seed oil is rich in vitamins and fatty acids that help nourish and strengthen hair strands. It locks in moisture, adds natural shine, reduces breakage, and helps improve overall manageability, leaving hair healthier and more resilient.
Q: How often should I use the Leave-In Conditioner?
A: You can use the Leave-In Conditioner daily or as needed. Apply it to damp hair after washing for added hydration and manageability, or on dry hair to refresh, smooth frizz, and boost shine between washes.
Q: Can I use the Leave-In Conditioner on both wet and dry hair?
A: Yes! The Leave-In Conditioner is versatile and can be used on both damp and dry hair. On dry hair, it helps smooth frizz, add shine, and provide light hydration without weighing your hair down, making it perfect for refreshing your style between washes.
Q: Is the Leave-In Conditioner suitable for all hair types?
A: Yes! The Leave-In Conditioner is formulated to be safe and effective for all hair types, including straight, wavy, curly, color-treated, and chemically treated hair. Its lightweight, nourishing formula enhances shine, manageability, and overall hair health without weighing strands down.
Q: Does the Leave-In-Conditioner weigh down the hair or make it greasy?
A: No — the Leave-In Conditioner has a lightweight, non-greasy formula that nourishes and smooths hair without weighing it down. It enhances shine and manageability while keeping your hair feeling soft, fresh, and natural.
Q: Is the Leave-In Conditioner tested on animals?
A: No, we do not conduct animal testing. Our products are cruelty-free and made with a commitment to ethical practices.
Scalp Treatment
Q: What pollutants does the Scalp Treatment help remove?
A: The Scalp Treatment helps clear away everyday impurities like excess oil, product buildup, and environmental pollutants such as dirt and dust. By keeping the scalp clean and balanced, it creates a healthier foundation for fuller, stronger-looking hair.
Q: What are the plant-extracts that are used in this formula that help block DHT?
A: The Scalp Treatment uses a blend of plant extracts — including red clover, bamboo, and skullcap — that are known to help block DHT, a hormone linked to thinning hair. These ingredients support a healthier scalp environment, encouraging stronger, fuller-looking hair over time.
Q: How do copper tripeptides help scalp wellness?
A: Copper tripeptides support scalp wellness by stimulating and strengthening the hair follicles. They help improve circulation, encourage a balanced environment for healthy growth, and protect against damage, all of which contribute to fuller, stronger-looking hair.
Q: How often should I use it?
A: The Scalp Treatment can be used daily or as often as needed. Because it’s lightweight and non-greasy, it won’t cause buildup, making it easy to incorporate into your regular routine for a balanced, refreshed scalp and healthier-looking hair.
Q: Is it good for sensitive scalps?
A: Yes! The Scalp Treatment is gentle and lightweight, making it suitable even for sensitive scalps. It’s formulated without harsh chemicals and is designed to soothe, balance, and refresh the scalp without causing irritation.
Q: Is the Scalp Treatment tested on animals?
A: No, we do not conduct animal testing. Our products are cruelty-free and made with a commitment to ethical practices.
If you have any further questions or concerns regarding shipping, feel free to reach out to our customer service team for assistance.
SHIPPING
1: What are the shipping options available for orders within the USA?
A: We offer standard and expedited shipping options for orders within the USA. Standard shipping generally takes [X] days, while expedited shipping provides a faster delivery option.
2: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package through our website or the respective courier's tracking portal.
3: What is the estimated delivery time for standard shipping?
A: Standard shipping typically takes [X] business days for delivery within the USA. Please note that delivery times may vary based on your location.
4: Can I change my shipping address after placing an order?
A: We are unable to change the shipping address once an order is placed to ensure the security of your purchase. Please double-check your address during checkout to avoid any issues.
5: Do you offer free shipping within the USA?
A: Yes, we offer free standard shipping on orders over [specified amount] within the contiguous United States. Additional charges may apply for expedited shipping or orders to Alaska and Hawaii.
6: Are there any shipping delays or disruptions I should be aware of?
A: While we strive to ensure timely deliveries, external factors such as weather conditions or unforeseen circumstances may cause delays. We appreciate your understanding and patience in such situations.
7: Do you ship to P.O. boxes or APO/FPO addresses?
A: Yes, we do ship to P.O. boxes and APO/FPO addresses. Please ensure that the provided address is accurate and includes all necessary details for successful delivery.
8: What is the shipping cost for expedited shipping within the USA?
A: The cost for expedited shipping varies based on the weight of your order and your location. You can view the shipping cost during the checkout process before completing your purchase.
9: Can I request a specific delivery date for my order?
A: Unfortunately, we cannot guarantee specific delivery dates. Once your order is shipped, the estimated delivery window will be provided, and you can track its progress using the provided tracking number.
10: What should I do if my package is lost or damaged during shipping?
A: In the rare event of loss or damage, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome for you.