Frequently Asked Questions
Restorative Shampoo
Q: What makes L'Ouest Restorative Shampoo different from a standard shampoo?
It's formulated with Bamboo Extract and Castor Oil to clear product buildup, natural oils, and pollutants, plus Red Clover and Skullcap extracts to help protect follicles from hormonal stressors — actives not found in a typical drugstore shampoo.
Q: Will L'Ouest Restorative Shampoo make my hair oily?
No. It's formulated to cleanse thoroughly without over-stripping, making it suitable for daily washers and once-a-week washers alike.
Q: Is L'Ouest Restorative Shampoo suitable for all hair types?
Yes, it's formulated for all hair and scalp types.
Q: How do I use L'Ouest Restorative Shampoo?
Apply to very wet hair and massage into the scalp. Repeat for hair with heavy product buildup.
Restorative Conditioner
Q: Is L'Ouest Restorative Conditioner free of sulfates, parabens, and phthalates?
Yes — confirmed sulfate-, paraben-, and phthalate-free.
How long should I leave the Restorative Conditioner in?
3–5 minutes, to let the formula penetrate the hair shaft for hydration and repair.
Q: Can I use my regular styling products after the Restorative Conditioner?
Yes — it's designed to be a compatible base for any styling routine.
Q: Is the Restorative Conditioner safe for sensitive scalps?
Yes. It includes soothing ingredients such as Aloe Vera and Panthenol.
Leave-In Conditioner
Q: How do I use L'Ouest Leave-In Conditioner?
Apply to damp hair after washing.
Q: Is the Leave-In Conditioner suitable for all hair types?
Yes — formulated for straight, curly, wavy, and coily hair.
Q: What does the Leave-In Conditioner smell like?
A subtle scent, lighter than the rest of the L'Ouest line — not overpowering.
Scalp Treatment
Q: What ingredients block DHT in the Scalp Treatment?
Rosemary, Saw Palmetto, and Green Tea extracts.
Q: How do I use L'Ouest Scalp Treatment?
Apply daily to wet or dry hair, whether or not you've shampooed.
- After showering, divide hair into five sections.
- Spray the treatment along each section.
- Massage into the scalp.
- Do not rinse.
Q: Can I use Scalp Treatment instead of dry shampoo?
Yes. It absorbs excess oil and keeps the scalp clean, without the buildup associated with spray dry shampoos.
Q: What does L'Ouest Scalp Treatment actually do?
It cleans the scalp follicle, removes DHT (dihydrotestosterone) buildup — a hormone that can weaken hair and shorten the growth phase — and clears dead skin cells and excess sebum.
If you have any further questions or concerns regarding shipping, feel free to reach out to our customer service team for assistance.
Brand & Policy
Q: Does L'Ouest test on animals?
No. All L'Ouest products are cruelty-free.
Q: How much does expedited shipping cost?
Cost varies by order weight and location — shown at checkout before purchase.
Q: Can L'Ouest guarantee a delivery date?
No specific delivery date is guaranteed. Once shipped, you'll receive an estimated delivery window and a tracking number.
What happens if my order is lost or damaged in shipping?
Contact L'Ouest customer service immediately — they'll work with the carrier to resolve it.